Privacy Policy

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1. Information We Collect
   
   1.1 We may collect personal information that you provide to us directly, including your name, email address, phone number, delivery address, and order details.
   1.2 We may also collect information about your interaction with our website, including IP address, browser type, and browsing behaviour through cookies and similar technologies.
    

2. How We Use Your Information
   
   2.1 We use your personal information to process and fulfil your orders.
   2.2 We may use your information to communicate with you regarding your order, delivery updates, or customer support enquiries.
   2.3 We may use your information to improve our website, products, and services.
   2.4 Where permitted, we may send you updates or marketing communications. You may opt out at any time.
    

3. Payments
   
   3.1 Payments are processed securely via third-party providers such as Stripe.
   3.2 Truly Khana does not store or have access to your full payment details.
    

4. Disclosure of Information
   
   4.1 We may disclose your personal information to trusted third parties where necessary to operate our business, including delivery partners, website hosting providers (such as Wix), and payment processors.
   4.2 We may also disclose your information where required by law or to comply with legal obligations.
   4.3 We do not sell, rent, or trade your personal information to third parties.
    

5. Cookies and Website Analytics
   
   5.1 Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic.
   5.2 You can control or disable cookies through your browser settings; however, this may impact website functionality.
    

6. Data Security
   
   6.1 We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
   6.2 While we implement appropriate safeguards, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
    

7. Access and Correction
   
   7.1 You may request access to the personal information we hold about you.
   7.2 You may request correction of any inaccurate, incomplete, or outdated information.
   7.3 Requests can be made by contacting us using the details below.
    

8. Complaints
   
   8.1 If you believe your privacy has been breached, you may contact us with details of your complaint.
   8.2 We will investigate your complaint and respond within a reasonable timeframe.
    

9. Third-Party Services
   
   9.1 Our website may contain links to or integrations with third-party services.
   9.2 We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies separately.
    

10. Changes to This Policy
    
    10.1 We may update this Privacy Policy from time to time.
    10.2 Any changes will be published on our website, and continued use of our services constitutes acceptance of the updated policy.
     

11. Business Details
    
    11.1 Truly Khana is operated by M & M Chauhan (ABN: 95 779 501 484).
    11.2 For any privacy-related enquiries, requests, or complaints, please contact info@trulykhana.com.au.